Shipping & Returns









This document and the other documents referred to below constitute our terms and conditions applicable to the website https://mayorbox.com, (hereinafter the "site") or what we officially call our Terms of Use (the "Terms"). The sole use of the Site attributes to the general public the condition of user (hereinafter the "User" or "Users") The Conditions are a legally binding contract between the user and the site so you should read it carefully.


2.1 You will have to create an account with the Site to use some of our Services. Here are some rules about accounts with the site:

2.1.1 You must be 18 years or older to use our Services.

2.1.2 You are responsible for your Account. You are solely responsible for all the activity of your Account. If you are sharing an Account with other people, then the person whose billing information is in the account will ultimately be responsible for the entire activity. If you are registering as a business entity, you personally guarantee that you have the authority to accept the Terms on behalf of the company. In addition, your Accounts are not transferable.

2.1.3. Protect your password. As mentioned above, you are solely responsible for all the activity of your Account, so it is important that you protect the password of your Account.


We know that your personal information is important to you, so it is important to us. Our Privacy Policy details how your information is used when you use our Services.


4.1. Headquartered in the City of León, Guanajuato, at Calle [*], it recognizes that it is the sole owner of the domain rights [*], and declares that it owns the rights to the content, project and source code of the site https : //mayorbox.com and, in particular, the photographs, images, texts, logos, projects, trademarks, trade names and data included on the site.

4.2. Users are warned that such rights are protected by current Mexican and international laws relating to intellectual and industrial property.

4.3. The copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that generates a violation of the Mexican or international legislation in force in matters of intellectual and / or industrial property, as well as the use of the Contents of the Site without prior written authorization of the Site.


The Site is a market where you can buy unique products directly from manufacturers in the metropolitan area of ​​Leon Guanajuato. Whether you are looking for leather, leather, footwear or handicraft products, we want you to have a positive shopping experience.

5.1. Understanding the Site as a place of purchase: The Site provides a safe place for Users to find, know and carry out transactions with Sellers of the metropolitan area of ​​León Guanajuato. By purchasing on the Site, you understand that:

5.1.1. The Site is an e-commerce platform where you can choose to buy from many talented manufacturers with Years in the design, manufacturing, manufacturing industry or involved in any productive process of leather goods, leather, footwear or handicrafts.

5.1.2. The Site pre-selects the Sellers and therefore guarantees that the manufacturer that you have chosen for the manufacture of your order or the purchase of an item has the standards established in the criteria of quality of manufacture of the product offered on the Site.

5.2. Shopping for items on the Site. When you make a purchase, the Site is directly supporting an independent business, each with its own announcements, policies and deadlines. When you make a purchase from a seller on the Site, you agree that:

5.2.1. You have read the item description and purchasing policies before making the purchase

5.2.2. You have sent the corresponding payment for the items purchased; Y

5.2.3. You have provided accurate shipping information to the Seller.

5.2.4. You also agree to comply with our discount policy when using or redeeming a discount code or gift from the Site.

5.3. Reviews on an article. Reviews are a good way to get more information about the Seller's articles and reputation; Also help good Sellers to build a solid reputation or to warn other Buyers about a bad experience. You can leave a review, including a one to five star rating. By leaving a Review you agree that:

5.3.1. Your Review, and profile information will be publicly displayed on the ad pages and Seller Reviews.

5.3.2. Reviews can not:

5.3.3. Contain private information;

5.3.4. Contain unwanted advertising or messages.


MAYORBOX is a market where you can sell products of your manufacture or business directly to users throughout the country and the world. We want to make sure you and your buyers have a positive experience on the Site. If you decide to sell on the Site, you understand that:

6.1. You must have completed a process and have a Seller Account Subscription

6.1.2. We reserve the right to subscribe, such request for subscription will be analyzed and the requester will receive notice of acceptance or non-acceptance of your subscription, according to the availability of members, and absence of impediments to registrations or any kind.

6.2. Request for Subscription of Seller Account To give you an adequate and efficient service in the process of Subscription of Account of Seller by means of sending e-mail contacto@mayorbox.com "subject account of seller" so that one of our executives puts Contact you and provide you with all the required information.

6.3. Your Seller Account is your store on the site.

6.4. What can be sold on the site. Buyers come to MAYORBOX to buy items that are manufactured exclusively in the metropolitan area of ​​Leon Guanajuato. The manufactured articles are articles made by you, the Vendor, or that you have participated in any productive process and that complies with our quality standards according to the criterion of quality established for each product of the Site.

6.5. What can not be sold on the Site We do not allow the sale of manufactured goods in China or any other country other than Mexico and articles that violate our Intellectual Property Policies, even if they otherwise comply with our Mexican manufacturing criteria . Resale is not allowed on the Site. Resale refers to the sale of an item when it was not involved in the creation process. In short, only the direct sale of the products in which you have participated in its design or in its creation is allowed. Please note that members may report ads that appear to violate our policies for the Site to review. The Site may remove any item that violates our policies. The Site may also suspend or close your Seller Account if it determines that an infringement has been committed.

6.6. The Content of your Store What you publish through the use of our Services is your Content (so we will call it "your Content"). We make no claim on this. This includes everything you post through our Services (such as usernames, store names, profile photos, ad pictures, ad descriptions, opinions, comments, videos, etc.).

6.6.1. Responsibility for your Content. You understand that you are solely responsible for your Content. You declare that you have all the Rights necessary for your Content and that you are not infringing or violating the rights of third parties by publishing it.

6.6.2. Permission to use your Content. By posting your Content through our Services, you grant the Site license to use it. We do not claim to have any Property Rights over your Content, but we have your permission to use it in order to help the Site function and grow. That way, we do not infringe any rights you have on your Content and we can help you promote your products.

6.6.3. Rights you grant to the Site. By posting your Content, you grant the Site a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable, perpetual license to use, display, edit, modify, reproduce, distribute, store and prepare derivative works of your Content to provide The Services and promote the Site, your Site Store or the Services in general, in any format and through any channel, including through any Site Services, third party websites or advertising media. It sounds excessive, but it is necessary for us to maintain the operation of the Site. Consider these examples: If you upload a photo of an ad in your store on the Site, we first have permission to show it to buyers, and secondly, we can resize it so that the buyer using our mobile application can see it all right; If you publish a description in Spanish, we can translate it into another language.

6.7. Notification of Unauthorized Content. On the Site we greatly respect the Intellectual Property Rights, and it is Committed to follow the appropriate legal procedures to eliminate the infringing Content of the Services. If the Content you own or have rights to have been published in the Services without your permission and you want to withdraw, please contact contacto@mayorbox.com. If your Content violates another person's intellectual property, we will withdraw it if we receive the due notification. We will notify you if that happens.

6.8. You also agree not to post any Content that is false and misleading, or to use the Services in a manner that is fraudulent or misleading.

6,9. Own representation of your Shop and your ads honestly. One of the core values ​​of MAYORBOX is transparency. Transparency means that you represent yourself, your articles and your business honestly and reliably. By selling on the Site, you agree that:

6.9.1. You will provide honest and trustworthy information on your homepage, if you choose to complete it.

6.9.2. You will respect your Policies of your Store, if you choose to publish them.

6.9.3. You will faithfully represent your articles in the ads and in your photographs.

6.9.4. You will respect the Intellectual Property of others. If you believe someone has infringed your Intellectual Property rights, you can report it to contacto@mayorbox.com

6.10. Providing great customer service. We expect our Salesmen to provide a high level of customer service. By selling on the Site, you agree:

6.10.1. Respect the manufacturing, preparation and shipping deadlines. Sellers are required to send a batch, item or to complete a transaction with a Buyer in a timely manner, unless there are exceptional circumstances or previously agreed upon by both parties.

6.10.2. Answer the messages as soon as possible.

6.10.3. Respect the commitments established in your Store policies.

6.10.4. Resolve disagreements or conflicts directly with the Buyer. In the unlikely event that a solution can not be reached, our team of executives can help through our system by sending an e-mail contacto@mayorbox.com "subject to report a problem".

6.10.5. If you can not complete an order for any circumstance, you must notify the Buyer and cancel it immediately. MAYORBOX will help you provide great Customer Service and maintain trust with your buyers through our Customer Service Standards. If the buyer has already sent the payment, you must issue a full refund. It is advisable to keep proof of any refund in case of any conflict.

6.10.6. You agreed with the Buyer that he could return the item to you in exchange for a refund, you have received the returned item and issued a refund to the Buyer for the item. All of the above circumstances do not inhibit Seller from complying with MAYORBOX policies generated by the transactions that have been performed.


Payment of products purchased on the Site may be made through any of the means of payment offered by the Site, these being, among others: PAYPAL and credit card. The list of means of payment offered may be subject to modifications at any time without prior notice to Users.

7.1. Payment by credit card or any other means of online payment must be made on the Site.

7.2. Only after confirmation of payment will the products be released for delivery to the delivery address indicated by the User.

7.3. In the event that the Banking Institution is not aware of the charges made by the corresponding User through credit card and derivatives of transactions carried out on the Site, MAYORBOX reserves the right to initiate legal actions and to Criminal or civil liabilities as the case may be or any other nature, as well as to perform all those internal actions that may go from re-charging to the credit card of said User until the definitive removal of the User on the Site, Which will not require prior authorization of the User.


8.1. The delivery of the products purchased on the Site will be made at the address registered by the User in the field "delivery address", within the term described by the Site itself, and provided that the payment of the respective products is confirmed.

8.1.1. The term described on the Site is an estimate. In this way, it is possible that this period will change for reasons of logistics and force majeure. In case of delays in deliveries, the Site will inform the User so that it is aware.

8.2. The cost of the freight will be added to the value of the merchandise purchased and will be calculated and informed to the User before the confirmation of the purchase. The freight cost may depend on factors such as the total weight of the merchandise, the distance and the type of delivery.

8.3. In the hypothesis that for any fortuitous event or force majeure that may delay the delivery of products purchased on the Site, MAYORBOX will be at all times exempt of any responsibility.

8.4. ABOUT ORDER One of the characteristics of the Site is the purchase on order, with this it is tried to obtain the best prices of the market buying directly to the Manufacturer. When buying on request you understand:

8.4.1. The manufacturing time may vary depending on the production capacity of the Manufacturer

8.4.2. The estimated delivery date of a purchase made on order is the purchase date + processing time or manufacturing + shipping time.


9.1 We ship to the entire Mexican Republic.


10.1. When it is a case for which a Store has sent a defective product, or sent another product other than that acquired by a User, Users may only return the purchased product, according to the following rules:

10.1.1. Communicate the intention to return the merchandise in the MAYORBOX User Service, by sending an e-mail contacto@mayorbox.com "item return of article", in a term no longer than 7 (seven) days from Of the date the product was received.

10.1.2. You must pack the product in its original packaging, without use marks, without odors, accompanied by the invoice or purchase note, the labels in original condition, without having started them, and of all the accessories that accompany the product, to the Address where it was established at the time of delivery.

10.1.3. Manufacturer's labels (when available) must be affixed to corresponding garments or products.

10.1.4. The shipment of the product, will be charged to MAYORBOX, and must occur within the term of 7 (seven) days counted from the date of delivery. Returns will only be accepted after confirmation of the communication referred to in point 10.1.1 .; And you must: Print the MAYORBOX return authorization letter for such purposes;

10.1.5. The return will only be made after having received and analyzed the conditions of the returned product. If any irregularity is found, such as damages, indications of use or lack of accessories, MAYORBOX may not accept the return, returning the product to the User without prior consultation of the latter.

10.1.6. Once the return of the product is accepted, MAYORBOX will proceed to make a refund of the amount paid; When the payment has been made by credit card, MAYORBOX will request the Bank to cancel in whole or in part as the case may be, and the refund will be reflected in the following statement of account of the charge made. In case the amount has been paid with any other means of payment, MAYORBOX will make a bank transfer to the CLABE bank that the User provides for that purpose. The delivery of the product in such conditions will imply the acceptance of the product in the state in which it is.

10.2. The receipt of the product with damaged, open or wet box must be notified and the User must immediately notify the MAYORBOX User Service, by sending an e-mail contacto@mayorbox.com "subject to report a problem".

10.3. On the other hand, and in case that the product has not been sent to the User due to lack of inventory, MAYORBOX will proceed to make a refund of the amount paid; When the payment has been made by credit card, MAYORBOX will request the Bank to cancel in whole or in part as the case may be, and the refund will be reflected in the following statement of account of the charge made. In case the amount has been paid with any other means of payment, MAYORBOX will make a bank transfer to the CLABE bank that the User provides for that purpose.


Termination on your part. We do not like you to leave, but you can cancel your account with the Site at any time since the configuration of your Account. Termination by the Site. We may terminate or suspend your Account (and any related Accounts) and your access to the Services at any time, for any reason and without notice. If so, it is important to understand that you do not have a contractual or legal right to continue to use our Services, for example, sell or buy on our Website or our mobile applications. The Site may deny the service to any person, at any time and for any reason. If you or the Site cancel your account, you may lose all information associated with it, including your Content. We may discontinue the Services. The Site reserves the right to modify, suspend or interrupt any of the Services at any time, for any reason. We will not be responsible to you for the effect that any change in the Services may have on you, including your income or your ability to generate income through the Services. Loss of validity. The Terms will remain in effect even after you have revoked your access to the Service, or after you stop using the Service.


Items you buy. You understand that MAYORBOX does not manufacture or store only inspects items sold through our Services. We provide the place; The articles in our market are produced and sold directly by independent Sellers, so the Site can not issue and does not issue any guarantee on its quality, safety or even its legality. Any legal claim related to an item you buy must be filed directly against the Seller of the item. You release the Site from any claim related to items sold through our Services, including defective items, misrepresentations by Sellers or items that have caused physical damage (such as product liability claims). Content you access. We make no claims regarding any of the Contents published by the Users through the Services.

The Site is not responsible for the accuracy, the compliance with the copyright, the legality or the decency of the Content published by the Users that you access through the Services. We disclaim any liability related to that Content. People you interact with. You can use the Services to interact with other people, either online or in person. However, you understand that we do not evaluate the Users of our Services, and disclaim any responsibility related to your interactions with other Users. Be careful and act with caution and good judgment in all interactions with others. Third party services. Our Services may contain links to Websites or third party services that we do not own or control (for example, links to Facebook, Twitter, youtube, google plus and Pinterest). You may also need to use the product or service of a third party in order to use some of our Services (such as a compatible mobile device to use our mobile applications). By accessing these third-party services, you do so at your own risk. Third parties may require that you accept their own conditions of use. The Site is not a party to such agreements; Are exclusively between you and the third party.

Guarantee. The Site is committed to making our Services have the highest quality possible, but we are not perfect and sometimes things can go wrong. You understand that our Services are provided "as is" and without any warranty (express or implied). We expressly waive any warranty of title, non-infringement, merchantability and fitness for a particular purpose, as well as any implied warranty arising from performance, transaction or commercial use.

We do not guarantee that:

(A) the Services are secure or available at any time or place;

(B) defects or errors are corrected;

(C) the Services are free from viruses or other harmful materials; Or

(D) the results of the use of the Services meet their expectations. You use the Services at your own risk. Some jurisdictions do not allow limitations on implied warranties, so this limitation may not apply to you. Limits of liability. To the maximum extent permitted by law, neither the Site nor our employees or directors shall be liable to you for any loss of profits or income, or consequential, incidental, indirect, special or punitive damages arising out of or in connection with Services or these Conditions. In no case will the total liability of the site for damages exceed the maximum amount of one hundred (100) Mexican pesos. Some jurisdictions do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you.


We hope this never happens, but if MAYORBOX is sued for something you have done, you agree to defend and indemnify us. This means that you will defend the Site (including any of our employees) and disclaim liability for any legal claim or claim (including reasonable attorneys' fees) arising out of your actions, your use (or misuse) of our Services, Your breach of the Conditions or the violation of the rights of another person by your Account. We reserve the right to manage our legal defense in any way we can, even if you are compensating us, in which case you agree to cooperate with us so that we can carry out our strategy.


If you find yourself in a dispute with another User of the Website Services, that is with a third party, we encourage you to contact the other party and try to resolve it in a friendly way. Buyers and Sellers who are unable to resolve a dispute related to a transaction on our Website or mobile applications. MAYORBOX will attempt to assist you in resolving disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; We will not make judgments about legal matters or claims. MAYORBOX has no obligation to resolve disputes. Exemption from MAYORBOX. You release MAYORBOX from any claims, demands and damages arising out of disputes with other users or parties.


We may update these Terms from time to time. If we believe that the changes are significant, we will inform you by one (or more) of the following methods: (a) posting the changes through the Services, or (b) sending an email or message about the changes . That way, you can decide if you want to continue using the Services. The changes will take effect upon publication. You are responsible for reviewing and familiarizing yourself with the changes. Your use of the Services after the implementation of the changes constitutes your acceptance of the updated Terms.

16. Others

16.1. Acceptance and binding, by Users, to the terms of this instrument will be done by clicking on the "I Accept" icon.

16.2. The Terms, including all policies that constitute the Terms, supersede any other agreement between you and MAYORBOX with respect to the Services. If any part of the Terms is not applicable, that part shall be limited to the minimum extent necessary for the Conditions to remain in full force and effect. Our inability to enforce any part of the Terms is not a waiver of our right to enforce subsequently that or any other part of the Terms. We may assign any of our rights and obligations subject to the Terms.


Cookies are small pieces of information that are sent by the Site to the browser. They are stored on the hard disk of the computers and used to determine the preferences of the Users that access the Site, as well as to track certain behaviors or activities. Cookies allow users to recognize, detect the bandwidth they have selected, identify the most outstanding information, calculate the size of the audience and measure some traffic parameters.